By signing up for the Circle Back Initiative, your recruitment and staffing agency is making a commitment, along with other agencies and employers , to ensure EVERY candidate who applies for a role through your agency receives an outcome response.
Each agency will receive a Circle Back Initiative badge, which can be used on job ads and websites, for example, to highlight your commitment.
This is a paid for service (price on application).
The Circle Back Initiative Recruitment Agency Commitments
The Circle Back Initiative Recruitment Agencies agree to the following 4 standards as a minimum.
1. Every applicant receives an application received email
Every applicant must receive an email acknowledging receipt of their application. The email receipt should not include statements such as “if you do not hear from us within “x” weeks please presume your application has been unsuccessful” or “Only shortlisted applicants will be contacted”
2. Every unsuccessful application receives an outcome email, sms or other written communication.
Not hearing back on a job application is one of the biggest complaints from applicants. Our guiding standard is that every applicant receives an outcome email, SMS or Whatsapp message or other written communication as a minimum.
3. Candidates submitted to an Employer must receive an outcome once received by the agency
If the agency submits a candidate to an Employer, once the outcome has been received by the agency, they must provide an outcome communication to the candidate, which must be a call if the candidate is interviewed by the employer except in the case where this is a high volume / bulk hiring campaign. In these cases written communication is acceptable, providing the candidate has been made aware prior to interview that this will be the method of communication.
4. Job adverts do not include the following statements
Jobs adverts to not contain statements such as “only shortlist candidates / successful candidates will be contacted”
5. Communicating your commitment to candidates
Either job adverts or application acknowledgement emails (ideally both) include either the Circle Back Initiative commitment statement (We are a 2022 Circle Back Initiative agency and commit to respond to every applicant), the CBI logo, or your own commitment statement that you will respond to every applicant.
©2023 BY THE CIRCLE BACK INITIATIVE