By signing up for the Circle Back Initiative, your organisation is committing to ensuring EVERY candidate who applies for a role receives a definitive conclusion to their application, regardless of the outcome. 

Each Agency will receive a CBI Agency badge, which can be used to demonstrate your commitment to providing exceptional candidate experience on job ads, websites and social media.

The Circle Back Initiative Recruitment Agency Commitments

The Circle Back Initiative Recruitment Agencies agree to the following 5 standards as a minimum.
 

1. Every applicant receives an application received email

Every applicant must receive an email acknowledging receipt of their application to the agency.

The email receipt should not include statements such as “If you do not hear from us within “x” weeks please presume your application has been unsuccessful” or “Only shortlisted applicants will be contacted”

2. Every unsuccessful application receives an outcome email, SMS or other written communication.

Not hearing back on a job application is one of the biggest complaints from applicants. Our guiding standard is that every applicant receives an outcome via email, SMS or equivalent as a minimum.

3. Candidates submitted to an Employer must receive an outcome once received by the Agency:

Once a candidate is submitted to an Employer, an outcome communication must be provided by the Agency. This must be a phone call if the candidate is interviewed by the employer, except in the case of high volume / bulk hiring campaigns. In these cases written communication is acceptable, providing the candidate has been made aware before an interview that this will be the method of communication.

4. Job adverts do not include the following statements:

Job adverts do not contain statements such as “...only shortlisted candidates / successful candidates will be contacted…”

5. Communicating your commitment to candidates.

Job adverts or application acknowledgement emails (ideally both) include:  

The CBI logo 

or

The Circle Back Initiative commitment statement: “We are a 2024 Circle Back Initiative Agency and commit to responding to every applicant”.

or

Your individual company’s commitment statement.
 
 

CBI Agency Membership: 
 

All recruiters within your agency will be required to be part of the CBI Recruiter “Silver” Initiative. This is an investment of $240 per person annually - we will bill the agency directly and provide a dedicated link for your team to sign up. They will receive:

• An individually numbered and personalised CBI Recruiter badge. This is unique to the recruiter and not transferable.

• Twice-yearly candidate experience training webinars (worth $500) run by CBI - a great development opportunity for your recruiters.

• Limited edition CBI Recruiter Frank Green Cup. 

   

In addition, the annual subscription to CBI Agency and to receive the agency badge is:

• Agencies with 2-9 Recruiters - $2.5k 

• 10-19 Recruiters - $5k 

• 20+ Recruiters - $7.5k

For single person agencies please contact us.
 

Prices exclude GST.

Benefits:
 

• Receive the esteemed CBI Agency Badge: Stand out in your industry with a mark of excellence that instantly communicates your commitment to quality.

• Access a Powerful Business Development Channel: Get promoted to all CBI Employers, opening doors to new opportunities, and secure your spot on the prestigious CBI website with an Agency overview box.

• Achieve a Competitive Edge: Be recognised as a best-in-class organisation, elevating your brand’s reputation and attracting top clients and talent.  

How It Works: 
 

1. Complete our agency sign up form agreeing to our minimum standards 

2. Each member of your team signs up to CBI Recruiter - we will invoice you as the employer directly for this.

3. CBI then submit a mystery applicant to your organisation.

4. Once appropriate email responses have been received, the process will be completed.

5. We'll send your Agency badge and wording to be proudly displayed. We will invoice you for the CBI agency membership as above