The Circle Back Initiative Recruitment Agency Commitments

The Circle Back Initiative Recruitment Agencies agree to the following 4 standards as a minimum.

1. Every applicant receives an application received email

Every applicant must receive an email acknowledging receipt of their application. The email receipt should not include statements such as “if you do not hear from us within “x” weeks please presume your application has been unsuccessful” or “Only shortlisted applicants will be contacted”

2. Every unsuccessful application receives an outcome email, sms or other written communication.

Not hearing back on a job application is one of the biggest complaints from applicants. Our guiding standard is that every applicant receives an outcome email, SMS or Whatsapp message or other written communication as a minimum.

3. Candidates submitted to an Employer must receive an outcome once received by the agency

If the agency submits a candidate to an Employer, once the outcome has been received by the agency, they must provide an outcome communication to the candidate, which must be a call if the candidate is interviewed by the employer except in the case where this is a high volume / bulk hiring campaign.  In these cases written communication is acceptable, providing the candidate has been made aware prior to interview that this will be the method of communication.

4. Job adverts do not include the following statements

Jobs adverts to not contain statements such as “only shortlist candidates / successful candidates will be contacted”

5. Communicating your commitment to candidates
Either job adverts or application acknowledgement emails (ideally both) include either the Circle Back Initiative commitment statement (We are a 2022 Circle Back Initiative agency and commit to respond to every applicant), the CBI logo, or your own commitment statement that you will respond to every applicant.